Ilu Sample | Kohl Oyster
Which Linen Type should I sample?
If you plan to order pillows made by us, please order our standard weight, as pillows made-to-order by our workroom are always made using standard linen.
If you're considering fabric by the yard, you can sample either heavy or standard. Standard is popular for drapery, roman shades, and light upholstery, while heavy is usually used for upholstery.
Can I return / exchange?
Your order of fabric, pillows or wallpaper will be custom printed and/or sewn, cut, and made just for you. As such, items are not eligible for exchange or refund once production begins (usually within 24-48 hours of order placement). We highly recommend sampling first, so you can review your selection in person. If you plan on ordering pillows, wallpaper, or yardage, you should order all you will need for your space at the same time, so we can automatically lot match between the items we make for you. We will not refund or replace for lot mismatch if orders are placed separately, and we have not been notified in advance that a lot match is desired.
To read policies and details on our make-to-order process in greater detail, visit our full FAQ page.