Our items are printed and made-to-order. We do not accept return or exchange. We strongly encourage customers to order samples prior to making a purchase, to make sure your items will be in line with expectations and a perfect fit for your home. Swatches ship FREE and are fully refundable with the purchase of any item in that style. If you've received an item believed to be defective or that was damaged in shipping, contact us within ten days so we may resolve the situation.
Lead Times: Our items are made to order and ship within 2-3 weeks of order, we ship sooner if possible - and often it is. We will contact you with a tracking number when your order is going out.
Shipping Methods: Finished items are shipped via USPS Parcel Select or Priority Mail. Swatches are shipped via First Class Mail. Fabric by the yard is shipped via UPS with signature confirmation. Shipping rates are calculated on checkout. Our rates are reasonable, and we do not upcharge for shipping.
International: We often ship overseas and to Canada on request. If you don't see your country here, email us for a shipping quote!
Linen Cushions: Gentle hand wash (turn inside out) with air dry, Or Dry clean cover. Return insert, zip and fluff. Washing is a process, so we recommend washing pairs/multiples purchased together at the same time to retain quality consistency.
Yardage: Depending on end usage: Dry clean / Spot Clean / Professionally Clean.
Wall Hangings: Wipe clean with a damp cloth.
Notes: Susan Connor New York cannot be held responsible for damage incurred during cleaning.