Our items are printed and made-to-order. We do not accept return or exchange. For textile purchases, we strongly encourage customers to order samples prior to making a purchase, in order to make sure your items will be in line with expectations and a perfect fit for your home. Swatches ship FREE and are fully refundable with the purchase of any item in that style. If you've received an item believed to be defective or that was damaged in shipping, contact us within ten days so we may resolve the situation.